Salem, OR 97301

FAQ

Welcome to Shepherd Carpet Cleaning, your premier carpet cleaning service provider in Salem, OR. We understand how important it is for you to have a fresh and clean living environment, so we’ve compiled a list of frequently asked questions about our services. Our priority is to give you as much information as possible so that you feel confident trusting us with the cleanliness of your home.

1) What types of carpets do you clean?

We handle various types of carpets such as wall-to-wall, area rugs, Oriental rugs, upholstery, and even specialty items like stair runners and entrance mats.

2) What’s included in a standard carpet cleaning service?

A standard carpet cleaning service includes deep vacuuming, pre-treatment for stains and spots, soil extraction using hot water (also known as steam cleaning), deodorization to remove odors, and quick drying procedures to ensure your carpets are fresh and ready for use again.

3) How often should I have my carpets cleaned?

It’s recommended that homeowners schedule professional carpet cleaning every 12-18 months; however, those with pets or severe allergies may require more frequent cleanings.

4) Should I vacuum before your crew arrives for the scheduled service?

While not required, a pre-service vacuum could expedite our work by minimizing surface debris when we start with deep vacuuming procedures.

5) How often should my upholstery be cleaned professionally?

It’s suggested that you have your upholstered items deep-cleaned by a professional upholstery cleaner at least once per year or every six months if pets share your space or if there are allergy sufferers in the household.

6) Can I still use my carpets while they’re drying?

It’s best to limit traffic on damp carpets as it may cause dye transfer from shoes or damage delicate fibers. We suggest waiting 24 hours after cleaning before resuming normal use of your floor coverings.

7) How long will it take for my carpets to dry after cleaning?

Generally, carpets take about 4-6 hours to dry completely but this can vary depending on humidity levels, air circulation, and types of carpet material used. Our technicians will provide specific guidance on what to expect during each visit.

8) Can you remove pet urine stains and the odor that accompanies them?

Our methods and fabric cleaner are quite effective in neutralizing and removing many pet-related odors; however, severe cases or old stains may require additional services such as pad replacement or subfloor sealing.

9) Do I have to move all of my furniture before the carpet cleaning service?

Although we ask clients to remove small items cluttering their floors, our team would gladly help rearrange heavy furniture upon arrival at no extra cost. Upholstery must be removed from the service area beforehand so potential damages can be prevented.

We hope these FAQs have helped answer some of your questions regarding carpet cleaning services with Shepherd Carpet Cleaning. Our dedication to customer satisfaction combined with professional knowledge and outstanding results makes us the go-to company in Salem, OR. Ready for perfect-looking carpets? Give our carpet and upholstery cleaners a call today at (503) 589-1256 and schedule an appointment!

Welcome to %%nap_cn%%, your premier carpet cleaning service provider in %%nap_city%%, %%nap_state%%. We understand how important it is for you to have a fresh and clean living environment, so we’ve compiled a list of frequently asked questions about our services. Our priority is to give you as much information as possible so that you feel confident trusting us with the cleanliness of your home.

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